Booking Policy 

We have introduced a new online booking system. You will receive a booking confirmation whenever a new booking is made, and we have confirmed the booking. Within the confirmation email you will see a link button to pay a 25% non-refundable deposit to secure your booking. Once paid, this will be deducted from your total booking cost. 

In the booking confirmation email, you will see a link that enables you to sign in to your account, view your bookings and make forward payments.  You can also now access the booking system via our website.
We are now asking clients to pay their pet boarding fees prior to arrival.

You can make booking requests through the new system, however, please note that they are pending until you receive a confirmation email.  

We do strongly recommend that you wait for a booking confirmation before booking any holidays, as during school holidays we are always exceptionally busy.

We are also introducing digital signatures to confirm you have read and understood our terms and conditions. This copy will stay on your file and mean you don’t need to sign your pet in every time they come to stay. The terms and conditions will be sent in a separate email.

If you have any problems, please let us know.